Return and Refund Policy

Return and Refund Policy

We are committed to providing a transparent and fair return and refund policy for our customers. Please carefully review the conditions below regarding returns and refunds.

1 Returns for Quality Issues or Defects

If a product has a manufacturing defect, quality issue, or does not match the original description, we will cover all return shipping costs. In this case, the customer must:

  • Contact us within 14 days of receiving the product to report the issue.
  • Provide proof (photos of the defect, detailed description).
  • Wait for approval from our customer service before returning the item.

Once the product is returned and inspected, we will offer either an exchange or a full refund, including the original shipping costs.

2 Returns for Customer Dissatisfaction or Change of Mind

If the customer wants to return a product without any defect (for example, due to a change of mind), the following conditions apply:

  • The return must be requested within 14 days of receiving the product.
  • Return shipping costs will be borne by the customer.
  • The product must be returned in perfect condition, unused, in its original packaging, with all accessories and documents included.
  • Once the return is validated, we will refund the product price. Original shipping costs will not be refunded.

3 Return Procedure

  1. Return request: The customer must contact our customer service before returning any product to receive approval and detailed instructions.
  2. Approval: We will review the request within 48 business hours and provide a return authorization number if applicable.
  3. Return shipping: The customer must send the product back to the provided address using a trackable shipping method.
  4. Inspection and refund: Once we receive the package, we will inspect the product. If everything is in order, a refund will be issued within 7 business days, using the original payment method.

4 Exceptions and Exclusions

  • Personalized, hygiene-sealed, or perishable items are not eligible for return unless defective.
  • Any product returned without prior approval or missing components may be refused or partially refunded.
  • If a product is damaged during return shipping due to improper packaging, a deduction may be applied to the refund.

For any questions regarding our return policy, please contact our customer service at contact@globehometrade.com.

📌 We recommend using a tracked shipping service to avoid any lost packages.