Note: The French version of the terms of use shall prevail in case of any discrepancies.
Terms and Conditions of Use
Welcome to globehometrade.com. By accessing and using this website, you agree to the following terms and conditions. Please read them carefully.
1. Acceptance of Terms
By accessing this site, you acknowledge that you have read, understood, and accepted these terms of use. If you do not agree to these terms, please do not use this website.
2. Use of the Website
The content of this website is provided for general information purposes and may be changed at any time without notice. You agree to use this website responsibly, lawfully, and ethically, without interfering with its operation or the experience of other users.
3. User Accounts
To access certain features of the site, you may be required to create a user account. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account. Globe Home Trade reserves the right to suspend or terminate your account in case of any violation of these terms.
4. Products and Services
The products and services offered on the site are subject to availability. Globe Home Trade reserves the right to modify or withdraw any product or service at any time without notice.
Special Clause:
- The dimensions provided for products are for reference only. Measurement errors may occur.
- Product colors may vary due to screen settings and display parameters.
Globe Home Trade shall not be held liable for any consequences resulting from such variations.
5. Payment and Billing
All transactions on the site are secure. By placing an order, you agree to provide valid and up-to-date payment information. Payments must be made within the deadlines specified at the time of the order.
6. Shipping
Shipping conditions are detailed in our delivery policy. Globe Home Trade shall not be held responsible for delivery delays attributable to the carrier or circumstances beyond our control.
7. Return and Refund Policy
We are committed to providing a transparent and fair return and refund policy for our customers. Please carefully review the conditions below regarding returns and refunds.
1 Returns for Quality Issues or Defects
If a product has a manufacturing defect, quality issue, or does not match the original description, we will cover all return shipping costs. In this case, the customer must:
- Contact us within 14 days of receiving the product to report the issue.
- Provide proof (photos of the defect, detailed description).
- Wait for approval from our customer service before returning the item.
Once the product is returned and inspected, we will offer either an exchange or a full refund, including the original shipping costs.
2 Returns for Customer Dissatisfaction or Change of Mind
If the customer wants to return a product without any defect (for example, due to a change of mind), the following conditions apply:
- The return must be requested within 14 days of receiving the product.
- Return shipping costs will be borne by the customer.
- The product must be returned in perfect condition, unused, in its original packaging, with all accessories and documents included.
- Once the return is validated, we will refund the product price. Original shipping costs will not be refunded.
3 Return Procedure
- Return request: The customer must contact our customer service before returning any product to receive approval and detailed instructions.
- Approval: We will review the request within 48 business hours and provide a return authorization number if applicable.
- Return shipping: The customer must send the product back to the provided address using a trackable shipping method.
- Inspection and refund: Once we receive the package, we will inspect the product. If everything is in order, a refund will be issued within 7 business days, using the original payment method.
4 Exceptions and Exclusions
- Personalized, hygiene-sealed, or perishable items are not eligible for return unless defective.
- Any product returned without prior approval or missing components may be refused or partially refunded.
- If a product is damaged during return shipping due to improper packaging, a deduction may be applied to the refund.
For any questions regarding our return policy, please contact our customer service at contact@globehometrade.com.
📌 We recommend using a tracked shipping service to avoid any lost packages.
8. Intellectual Property
All content on this website, including text, images, logos, and other graphical elements, is the property of Globe Home Trade or its partners and is protected under intellectual property laws. Any unauthorized reproduction, distribution, or use of this content is strictly prohibited.
9. Limitation of Liability
Globe Home Trade strives to provide accurate and up-to-date information but cannot guarantee the accuracy, completeness, or timeliness of the information on the site. Use of the site is at your own risk. Globe Home Trade shall not be held liable for any direct or indirect damages resulting from the use or inability to use the site.
10. External Links
The site may contain links to third-party websites. Globe Home Trade is not responsible for the content or practices of these external sites. The inclusion of such links does not imply endorsement of their content.
11. Modifications to the Terms of Use
Globe Home Trade reserves the right to modify these terms of use at any time. Changes will take effect upon publication on the site. It is your responsibility to review these terms regularly to stay informed of any updates.
12. Governing Law and Jurisdiction
These terms of use are governed by French law. In the event of a dispute, French courts will have exclusive jurisdiction.
Please note: In the event of any discrepancies between this English version and the French version of the Terms and Conditions, the French version shall prevail.
13. Contact
For any questions or complaints regarding the website, you can contact us by email at: contact@globehometrade.com or by mail at: 229 rue Saint-Honoré, 75001 Paris.